Network Management Policy

Broadband Internet Service Disclosures

Consistent with the Federal Communications Commission’s Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, Lynches River Communications, Inc. dba RiverNet Connect (hereafter referred to as “RiverNet Connect”) provides this information about our fiber broadband high- speed Internet access services. All Internet service providers are required to publicly disclose information about their network management practices, performance characteristics, and terms of service. This information is provided so that our current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding their broadband Internet services.

We welcome questions or comments about this information. You may contact us at: fiber@lynchesriver.com or 843-675-3200.

Network Practices

General description

RiverNet Connect provides a variety of fiber broadband high-speed Internet service offerings to our residential and business customers. We provide service over our broadband network and through third parties’ fiber optic lines connecting to the Internet. We also contract with one or more companies for certain network monitoring and management services. We monitor our network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. Our network management practices do not throttle, target or block any lawful specific content, application, service or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. We will update these disclosures as necessary.

Related documents and disclosures

Use of our fiber broadband high-speed Internet service is also governed by the following policies available here:

  • Broadband Service Acceptable Use Policy
  • CPNI Policy
  • FCC Disability Rights and CVAA
  • Broadband Service Copyright Infringement Policy

Congestion Management

RiverNet Connect uses various tools and techniques to manage and monitor its network, deliver its service, and ensure compliance with the Acceptable Use Policy. Without effective network management, customers would be subject to the negative effects of spam, viruses, security attacks, network congestion, and other risks or degradations of the service.

RiverNet Connect uses quality of service (QoS) to separate data types and may prioritize them at different levels. For example, voice calls may be prioritized over general Internet traffic.

Our congestion management practices potentially affect all network traffic, but do not target any specific content, application, service, or device.

Prioritization

RiverNet Connect does not prioritize any traffic to benefit any party or affiliate, in exchange for consideration, monetary or otherwise.

Application-Specific Practices

RiverNet Connect uses industry standard tools and generally accepted best practices and policies to help meet its customer commitment. To protect the security of our network and its customers, we may identify and block known hostile ports.

Device Attachment Rules

RiverNet Connect places no general restrictions on lawful devices that a customer may connect to on our network, so long as the device is: (i) compatible with our network; and (ii) does not harm our network or other users. Our fiber broadband Internet service works with most types of PCs and laptops, including Macs, and other Internet-compatible devices like game systems and Internet-enabled TVs. If a wireless router is connected to the service, wireless Internet compatible devices including computers, tablets, smartphones, and other devices can connect to our network. If a customer or potential customer believes that they have an unusual configuration, contact us and we will help determine if there is a compatibility issue.

Fiber-To-The-Home (FTTH) equipment

We install Optical Network Terminals (ONTs) at the customer’s premises to enable use of our broadband high-speed Internet service delivered via our FTTH network.

Network and End User Security

The following gives a general description of our practices to maintain our network’s security.

  • Hostile port blocking: We may identify and block known hostile ports to prevent unwanted files, browser hacking and virus attacks.
  • Hostile IP blocking: We may identify, and block known hostile IP addresses(s) to prevent DDoS attacks, infrastructure hacking attempts, and malicious attacks on customers.
  • Virus and spam filtering: Network management activities may include identifying spam, detecting malicious Internet traffic, and preventing the distribution of viruses or other harmful code or content.

Other tools and techniques may be implemented to meet our goal of delivering the best possible broadband Internet experiences to all customers.

Data usage

RiverNet Connect has not established a monthly data usage cap for its customers. We do, however, monitor usage. We reserve the right to review accounts with uncommonly high usage relative to all other accounts to ensure such accounts have not been subjected to cloning, unauthorized access, other security breaches, or unlawful activity. As part of our review, we also may contact account holders to inquire about usage and may take or require actions to correct problems such as security, class of use, or unlawful activity.

Performance Characteristics

High-speed broadband Internet Service is provided via fiber connections. ONTs are installed at the customer premise, and we utilize G-PON FTTH technologies to deliver service to the end user. RiverNet Connect provisions its ONTs and engineers its network to maximize customers’ ability to receive the maximum speed levels for each service tier. RiverNet Connect does not, however, guarantee that a customer will achieve those speeds at all times. RiverNet Connect advertises its speeds as “up to” a specific level based on the tier of service to which the customer subscribes. The actual speed a customer experiences may vary based on several factors and conditions.

  • Performance of a customer’s Internet connected device, including its age, memory, processing capability, operating system, and the number of applications simultaneously running, and the presence of any malware or viruses.
  • Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem
  • Wireless connections also may be subject to greater fluctuations, interference, and congestion.
  • The distance packets travel (round trip time of packets) between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a “network of networks.” A customer’s connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
  • Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
  • Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer’s connection.
  • The performance of a subscriber owned router installed. Equipment performance may degrade over time, and certain devices are not capable of handling higher speeds.

Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer’s computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

Actual performance of our broadband high-speed Internet service in most cases will conform to the national wireline broadband Internet speed and latency levels reported by the FCC.

https://www.fcc.gov/reports-research/reports/measuring-broadband-america/measuring-fixed-broadband-twelfth-report

Commercial Terms

Pricing information for our fiber broadband high-speed Internet services are available online at rivernetconnect.com.

Customer Information Privacy and Security

RiverNet Connect maintains the privacy and security of all customer network traffic in accordance with the RiverNet Connect privacy policy available here.

Additional Information

Please contact RiverNet Connect at fiber@lynchesriver.com or 843-675-3200 to discuss any issues or concerns. If any information found within our policies and agreements is inconsistent with this network management disclosure, this disclosure controls.

RiverNet Connect reserves the right to modify this Policy at any time. We will notify Customers of any material changes via written, electronic, or other means permitted by law, including by posting it on our website. If Customers find the changes unacceptable, they have the right to cancel the Services. Continuing to use the Services after receiving notice of such changes will be considered as acceptance of any modifications, changes, or updates.

Effective June 21, 2024

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